Privacy Policy

Last updated: October 2, 2026

DKI – Miller Restoration (“DKI Miller”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through miller.dki.ca and when you contact us, how we use and share it, and the choices you have. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Who we are

DKI – Miller Restoration, 104 Dunkirk Road, St. Catharines, Ontario L2P 3H5. Phone 905-688-9224. Email claims@miller.dki.ca. We are a family-owned member of the DKI restoration network.

Information we collect

Information you give us. When you use our Contact form, we collect your name, email address, the service you are looking for and your message. When you use our Report a Claim form, we also collect your phone number, the address of the affected property, the type of damage, any details you choose to share, and any photos you upload. When you call or email us, we keep a record of the information you provide.

Information collected automatically. We use Google Analytics to understand how visitors use the site, for example which pages are visited, the type of device and browser, and approximate location based on your IP address. Google Analytics uses cookies.

Third-party services on our pages. Our forms are protected from spam by Google reCAPTCHA. Our pages also include a Google Map, a Google reviews widget provided by Trustindex, and Google Fonts. These services may receive your IP address or set cookies under their own privacy policies.

How we use your information

• To respond to your inquiry and provide the restoration services you request, including dispatching crews, scheduling, estimates and invoices.
• To document a loss and, with your authorization, communicate with your insurance company, adjuster, broker, property manager or condominium corporation about your claim.
• To protect our website and forms against spam and abuse.
• To understand and improve how our website works.
• To meet our legal, accounting and regulatory obligations.

We do not sell or rent your personal information, and we do not use it for unrelated marketing without your consent.

When we share information

• With your insurer, adjuster, broker, property manager or condominium corporation, as needed to handle your claim and with your authorization.
• With trades and subcontractors working on your project, limited to what they need to do the work.
• With service providers who help us operate, such as website hosting, email delivery, analytics and IT services, who must protect the information and use it only for the services they provide to us.
• Within the DKI network, where needed to support a large or complex loss.
• Where required or permitted by law.

Some of our service providers may store or process information outside Canada, including in the United States, where it may be accessible to authorities under the laws of that country.

Consent

By submitting a form or contacting us, you consent to our use of your information as described in this policy. You can withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us. Withdrawing consent may limit our ability to provide services to you.

Cookies and analytics

You can block or delete cookies in your browser settings. To opt out of Google Analytics across all websites, you can install Google’s Google Analytics opt-out browser add-on. Blocking cookies will not stop the site from working, although some embedded features may not load.

How long we keep information

We keep personal information only as long as we need it for the purposes above, including any period required for insurance, tax, warranty or legal reasons. After that, we securely delete or anonymize it.

How we protect information

We use physical, organizational and technical safeguards appropriate to the sensitivity of the information. No method of transmitting or storing information over the internet is completely secure, but we work to protect your information and limit access to people who need it.

Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or ask questions about how we handle it. Contact us using the details below and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

Children

Our website is not directed to children, and we do not knowingly collect personal information from children online.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact us

Privacy questions or requests: DKI – Miller Restoration, 104 Dunkirk Road, St. Catharines, ON L2P 3H5 · claims@miller.dki.ca · 905-688-9224